TRADING TERMS
MINIMUM ORDER/ITEM QUANTITIES
First order minimum is $250 (excl GST and freight), followed by $100
for subsequent orders (excl GST and freight).
Orders under the minimum will attract a $10.00 handling fee.
Letters are packaged in multiples of 5.
Please note: as of 1 July 2008, letters are no longer individually packaged, but are still packaged in multiples of 5.
Sets (flower sets, flourish sets,
button sets, etc), Words, and Kits (wreath kits, handbag kits, etc) have a minimum order of 3.
There are no minimums on accessories (eg boxes and dividers).
PAYMENT
Orders are to be prepaid and will be sent once payment is received.
Payments can be made by cheque, credit card or direct deposit to our bank account.
Direct deposit details are listed on your invoice - once payment is made, please fax
your remittance confirmation to (03) 9879 8025, this will expedite the delivery process.
POSTAGE AND PACKAGING
Shipping costs will be paid by the customer and will be added
to the invoice total.
PRICES
Prices are subject to change at any time.
GST is currently charged at 10%, subject to government rates.
Overseas orders are exempt from paying GST.
SCRAPWARE RETURNS POLICY
If you receive an order with missing, damaged or faulty stock, please notify us within 7 days of delivery.
You will be provided with replacement stock as quickly as possible. Any goods ordered in
error can be returned to us at your expense. You will be issued a credit for goods still
in original packaging less a 10% handling charge. Any special orders are not returnable
or refundable.
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